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How to solve 500 Internal Server Error When Syncing Webgility Desktop with Yahoo Store

This article helps Webgility Desktop users resolve the " 500 Internal Server Error " when syncing with a Yahoo store. The issue is usually related to connectivity problems and can often be fixed by updating the application and reconfiguring the store connection.

Overview

If you encounter a 500 Internal Server Error while syncing your Yahoo store with Webgility Desktop, it typically indicates a connectivity issue that may be resolved by updating your application and reconfiguring your store connection. Follow the steps below to fix the issue and restore your sync process.

Symptoms

  • A “500 Internal Server Error” appears when attempting to sync the Yahoo store.

  • The sync process between Webgility Desktop and your Yahoo store fails.

Steps to Resolve

1. Check and Update Webgility Desktop

If you can log in to Webgility Desktop:

  • Open Webgility Desktop.

  • Go to Help > Check for Updates.

  • If an update is available, install it and restart the application.

If you're unable to log in to Webgility Desktop:

  • Download and install the latest version from portal.webgility.com.

  • Complete the installation and relaunch the application.

2. Reconnect Your Yahoo Store

  • In Webgility Desktop, go to Connections > Manage Stores.

  • Select your Yahoo store and click Edit.

  • Review and, if needed, re-enter your store credentials and endpoint details.

  • Click Test Connection to verify everything is set up correctly.

  • Click Save to apply your changes.

3. Perform a Test Download

  • Try downloading the order again.

  • Confirm the Downlod completes successfully without triggering a 500 error.

Notes

  • In most cases, no other changes are required unless you've recently changed your Yahoo store credentials or endpoint URL.