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How to Restore Amazon Order Sync in Webgility Desktop by Updating Credentials

This article helps Webgility Desktop users resolve issues with downloading Amazon orders in Webgility Desktop, which are often caused by expired or outdated credentials.

Steps to Reconnect Your Amazon Store After Updating Credentials:

1. Open Sales Channel Settings

  • In Webgility Desktop, go to:
    Connections then Sales Channels and go to Manage Sales Channels

  • Click Edit or Action next to your Amazon store.

     Take a Screenshot of Sub-store Selections

    • Before proceeding, take a screenshot of your current sub-store selections.
      This helps ensure they can be restored later if they get reset during the reconnection process.

2. Update Credentials and Reconnect

  • Click Test Connection. This will prompt a browser window to open.

  • Log in to your Amazon Seller Central account.

  • Review the authorization prompt and click I Accept to provide permission to the Webgility application.

  • Once the connection is successful, you’ll see a confirmation message in Webgility Desktop.

3. Confirm Sub-store Selections

  • If your previously selected sub-stores are reset, reselect them based on your earlier configuration, refer to the screenshot.

  • Click Next, then Save.

4. Resume Order Download

  • Go to the New Orders tab in Webgility Desktop.

  • Click Get New Orders to verify that new Amazon orders are now downloading successfully.