Skip to content
  • There are no suggestions because the search field is empty.

How to Resolve the “Object ID Invalid” Error When Posting Orders to QuickBooks Desktop

This article helps Webgility Desktop users troubleshoot the "Object ID invalid" error that occurs when posting an order into QuickBooks Desktop. This error typically indicates that a product in the order is not properly linked or recognized, which can happen if the product isn’t mapped, hasn’t synced correctly, or if product data was changed after the initial synchronization.

Step 1: Check Product Mapping

  1. In Webgility Desktop, go to:
    Connections > Accounting / POS / ERP > Products > Product Mapping

  2. Review each product listed in the affected order.

  3. Make sure every product is mapped to a matching product in your QuickBooks or inventory system.

  4. If you see unmapped or incorrect entries:

    • Use the Match or Create New options to fix the mapping.

    • Save your changes.

🔄 Step 2: Make sure product data sync is enabled.

  1. Manually trigger a sync to pull in the latest products from your sales channel and accounting system.

  2. Wait for the sync to complete, then verify that your product list is accurate and up to date.

📦 Step 3: Retry Posting the Order

  1. Navigate to the Orders > New Orders or Error tab.

  2. Select the affected order and click Post to QuickBooks.

  3. If mapping and syncing are now correct, the order should post successfully.