How to Resolve Shopify Order Download Errors in Webgility Desktop
This article helps Webgility Desktop users in addressing issues with downloading orders from Shopify into Webgility Desktop, often caused by software version incompatibility or incorrect date filter settings. It provides troubleshooting steps to identify and resolve these problems for successful order downloads.
Issue Overview
If you're unable to download an order from Shopify into Webgility Desktop, it may be due to software version incompatibility or incorrect date filter settings. This article will guide you through the steps to troubleshoot and resolve this issue.
Root Cause Analysis
Failures to download Shopify orders into Webgility Desktop can occur due to:
- Outdated Webgility Desktop version
- Order download date filters, excluding the target order
- Changes in API or sync configurations between Shopify and Webgility
Resolution Steps
1. Confirm You’re Using the Latest Webgility Version
- Open Webgility Desktop
- Go to Help > Check for updates
- Check your current version number
- Visit the Webgility Downloads Page to install the latest version if needed
Note: Keeping Webgility updated ensures compatibility with Shopify’s API and includes bug fixes and performance improvements.
2. Adjust the Order Download Date Range
- In Webgility Desktop, go to:
Connections > Sales channels > Settings - Locate the Order Download Start Date field
- Update the date to an earlier value (e.g., May 1, 2024)
- Click Save to apply changes
Note: Setting a wider date range helps capture orders that might have been missed due to filters or sync issues.
3. Retry the Order Download
- Go to Dashboard > Get New Orders in Webgility Desktop
- Run the order download process again
- Check the New Orders tab to confirm the missing order has been retrieved
4. Confirm Order Posting to QuickBooks
- From the New Orders tab, post the downloaded order to QuickBooks
- Verify successful creation of the order in QuickBooks