How to Resolve Shopify Download Issues with Manual Export and Scheduler Reset

Overview

If Shopify orders are not downloading automatically into Webgility, you can quickly recover missing order data using a combination of manual order export and scheduler restart. This guide walks you through both steps to restore your order workflow.

When to Use This Guide

• Automatic order sync from Shopify has stopped.
  
  
• You need to retrieve recent orders for processing.
  
  
• The scheduler appears inactive or delayed.
  
  

Solution Summary

To recover from the sync failure:

1. Manually export recent orders from Shopify.
   
   
2. Restart the scheduler in your Webgility integration platform to resume automated syncing.
   
   

Step-by-Step Resolution

Step 1: Manually Download Shopify Orders

1. Log in to your Shopify admin dashboard.
   
   
2. Select the dropdown next to ‘Get New orders’ on the dashboard.
   
   
3. Use the date filter to select the range of missing or undownloaded orders.
   
   
4. Click Export.
   
   Note: CSV format is recommended for compatibility with most systems.
   
   
5. Download the file to your local system.
   
   

Notes:

• Ensure the selected date range includes all missed orders.
  
  
• Confirm the file format is compatible with Webgility or any other import process you plan to use.
  
  

Step 2: Restart the Scheduler in Webgility

1. Open your Webgility Desktop dashboard.
   
   
2. Navigate to your Scheduler or Task Manager module.
   
   
3. Locate the scheduler controls:
   Toggle the scheduler off and then on again.
   
   
4. Check the logs or status notifications to ensure the scheduler is running without issues.
   
   
5. If available, trigger a test order download to confirm the scheduler is functioning correctly.