How to Resolve Shipping Rate Problems with Stamps.com in Webgility Desktop
This article guides Webgility Desktop users through resolving issues where shipping rates fail to retrieve from Stamps.com within Webgility Desktop, despite having valid credentials and correct settings. It outlines step-by-step troubleshooting actions to restore rate visibility and ensure smooth shipping operations.
Overview
If you're unable to retrieve shipping rates from Stamps.com through Webgility—even though your credentials are valid and your settings are correc this guide explains the steps to troubleshoot the issue.
Common Causes
- Temporary outages or system issues at Stamps.com
- Incorrect account credentials or access limitations
- Incorrect Webgility or Stamps.com API settings
- Data inconsistency within database or corrupted configuration
Step-by-Step Investigation Guide
1. Verify Credentials and Settings
- Use the credentials supplied by the customer to log in to Stamps.com directly and confirm access.
- API Username
- API Password
- Account Status
In Webgility, navigate to Connections > Shipping > shipping Settings and review the Stamps.com configuration:
- You can monitor updates or outages from the Stamps.com status page.