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How to Resolve Recurring Payout Posting Errors Caused by Overpayment in Webgility Desktop

This article helps Webgility Desktop users in identifying, resolving, and preventing recurring payout posting errors in QuickBooks Desktop. These issues often stem from overpayment line items causing failed downloads or import mismatches. The article offers step-by-step guidance to address these causes and ensure smooth, error-free payout processing.

Overview

Recurring payout posting errors in QuickBooks may happen even after a prior resolution. This often involves overpayment line items causing failed downloads or import mismatches. This article provides step-by-step guidance to identify, resolve, and prevent such issues.

Common Causes

  • Overpayment line items incorrectly downloading, resulting in posting errors
  • Manual adjustments not persisting across syncs or affecting specific orders
  • Sales receipt entries resolving immediate posting issues, but recurring on subsequent attempts for the same order

Investigation Steps

1. Confirm the Error and Affected Order

  • Review error logs for details on the recurring payout posting issue
  • Identify if the error stems from the same order or a new affected transaction

2. Analyze Line Items for Overpayments

  • In the affected payout, check for additional lines labeled as overpayment
  • Confirm if the overpayment was already addressed in previous adjustments

3. Assess Past Resolutions

  • Review your history for manual adjustments (e.g., posted as sales receipt)
  • Verify that adjustments reflected correctly in both the platform and QuickBooks
  • Note if you are repeating the same order error

Resolution Steps

1. Manual Adjustment in QuickBooks

  • Navigate to QuickBooks > Transactions > Sales Receipts
  • Locate the affected payout or corresponding order
  • If necessary, create a new Sales Receipt to represent the overpayment line
    • Enter the correct customer name and reference
    • Specify the same date and items as per the payout report
  • Save and match the manual entry to the payout batch

2. Re-Sync or Re-Download the Payout

  • After adjustment, reattempt syncing the payout to ensure the error is cleared
  • Check for successful import and verify that no duplicate overpayment remains