How to Resolve Order Download Issues in Webgility Desktop for eBay and Magento
This article helps Webgility Desktop users troubleshoot and resolve order download failures in Webgility Desktop, specifically for eBay and Magento sales channels. These issues commonly result from invalid or outdated store admin credentials configured within the Webgility Desktop application.
Causes of Issue
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Expired or incorrect admin credentials for eBay or Magento sales channels.
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Outdated version of the Webgility Desktop application.
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Disconnected or misconfigured sales channel settings.
Step-by-Step Instructions
1. Confirm and Update Admin Credentials
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Confirm whether your admin credentials for the sales channel have recently changed or expired.
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Obtain the correct credentials for the affected sales channel (eBay or Magento).
2. Update Webgility Desktop Application
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Open Webgility Desktop.
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Go to Help > Check for Updates.
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If updates are available, install the latest version.
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Close and reopen Webgility after updating.
3. Reconnect the Sales Channel
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Navigate to Connections > Sales Channel > Manage Sales Channel.
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Click the Edit icon next to the affected sales channel (eBay or Magento).
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Enter the updated admin credentials.
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Click Save and Test Connection to confirm the integration is successful.
4. Download Orders
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Go to Orders > Download Orders.
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Select the reconnected sales channel.
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Initiate a manual download and confirm that orders sync successfully.
Notes
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Always verify admin access to the sales channel before reattempting the connection.
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Regularly review and update credentials to avoid sync interruptions.
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This process applies specifically to Webgility Desktop users integrating with eBay or Magento.