How to Resolve Missing Item Errors in Webgility Online
This article helps Webgility Desktop users in troubleshooting the error “Item(s) not found in QuickBooks” or error code 9999 when posting orders from Webgility Desktop to QuickBooks Desktop Enterprise. These errors typically occur when the order contains product SKUs or items that are inactive or missing in the QuickBooks Desktop product catalog. The guide outlines steps to identify the missing items and resolve the issue to ensure successful order posting.
When posting orders to QuickBooks, the error 'Item(s) not found in QuickBooks' or error code 9999 can prevent order processing. This typically occurs if an order contains product SKUs/items that are inactive or missing in the QuickBooks product catalog.
Root Cause
- The item mapped from the order does not exist or is marked as Inactive within QuickBooks.
- The product list in the integration system may be out of sync with QuickBooks, leading to mismatches.
- Missing or invalid item information (such as SKU or name) in either system can also trigger not found errors.
Step-by-Step Resolution:
- Identify the SKU# or Item Name, while syncing the order the Error Prompt will display the item, or you can check the Order's History in Webgility.
- In QuickBooks >> Products verify the item is active
- Refresh the Product List in Webgility by refreshing the Product Sync Settings.
- Verify any active or invalid mapping under in Webgility Online under Products Catalog
- If the item is inactive in Quickbooks, make it Active and refresh the Product Sync Settings in Webgility to fetch the latest Quickbooks Data.
- Once everything is verified re-try posting the order manually.