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How to Resolve Misaligned, Upside-Down, or Unreadable Shipping Labels in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve shipping label print quality issues such as upside-down, misaligned, or unreadable labels especially when printing from multiple machines. It explains common causes like printer orientation settings and incorrect reprinting methods, providing steps to fix these problems and ensure consistent label quality.

Overview

If you're experiencing issues with shipping label print quality, such as labels printing upside-down, misaligned, or unreadable, especially when printing from multiple machines, this guide will help you troubleshoot and resolve the problem.

These issues are often related to printer orientation settings or incorrect reprinting methods. Follow the steps below to ensure your printer and workflow are correctly configured.

If you're experiencing issues such as:

  • Labels or slips printing misaligned, blank, or with missing information

  • Documents not printing at all

  • Inconsistent output across different printers

These are often caused by misconfigured printer settings, including incorrect paper size, margin mismatches, or unassigned default printers.

Follow the steps below to check and adjust your settings within Webgility Desktop.

Reviewing Printer Settings for Shipping Labels

Step 1: Access Shipping Label Settings

  1. In Webgility Desktop, navigate to:

    • Connections > Shipping

    • Then click on Shipping Settings

Step 2: Configure Carrier-Specific Printer Preferences

  1. In the Shipping Settings window, select the desired Shipping Carrier (e.g., UPS, FedEx, USPS).

  2. Review the printer settings:

    • Make sure the correct printer is selected.

    • Adjust the layout, paper size, and any carrier-specific settings as needed.

  3. Click Save and Continue to apply the settings.

Step 3: Test Shipping Label Printing

Print a sample label to verify correct format, alignment, and barcode visibility.

Best Practices

  • Use the same default printer across multiple shipping workstations for consistency.

  • Ensure all printers are installed with the latest drivers.

  • Periodically review print settings, especially after software updates or hardware changes.

  • Save and document your configuration for faster troubleshooting in the future.

Following these steps ensures that you shipping labels print correctly every time, helping you avoid delays and maintain fulfillment accuracy.