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How to resolve Inventory Sync Issues Caused by Disabled Automation in Webgility Online

This article guides Webgility Online users in addressing to the root cause and resolution process for inventory sync failures between Webgility Online and QuickBooks Online. The issue was traced to disabled automation settings, which prevented product data from updating properly resulting in prolonged inventory inaccuracies.

 

Overview

This article outlines the root cause and resolution process due to automation settings not being enabled.


Root Cause 

  • Issue: Inventory not syncing between Webgility Online and QuickBooks Online.

  • Impact: Products were not updating, resulting in months of inaccurate inventory.

Resolution Steps

  1. Access Admin Settings:
    • Log in to the affected Webgility Online account with admin credentials.
      Here is the link to log into Webgility Online: https://my.webgility.com/
  2. Navigate to Automation Settings:
    • Go to Automation from the main menu.
    • Select Scheduler Rules.
  3. Verify Inventory Sync Status:
    • Locate the inventory sync/scheduled task.
    • Confirm if the automation is enabled (toggle or checkbox active).
  4. Enable Inventory Sync:
    • If disabled, manually enable the sync option.
    • Save any changes made to scheduler rules.
  5. Trigger Manual Sync (Optional):
    • Run a manual sync to confirm settings are effective and inventory is updating.