How to Resolve Inventory Sync Errors with eBay
This article helps Webgility Desktop users in troubleshooting inventory sync issues that affect product visibility and updates across integrated sales channels like eBay, Shopify and QuickBooks Desktop Enterprise. It focuses on two common scenarios: inventory not syncing to eBay due to multi-sync settings, and Shopify displaying an “Item not found” error caused by incorrect location settings. The guide provides actionable steps to identify and resolve these sync-related problems.
Inventory sync issues can result in product listings not updating or being visible as expected across an integrated sales Channel like eBay. This article outlines actionable steps for support teams to troubleshoot and resolve two common scenarios: eBay not syncing inventory due to multi-sync setting, and Shopify showing 'Item not found' linked to location settings.
Scenario 1: eBay Inventory Not Syncing Due to Multi-Sync Setting
Symptom
- Products do not appear or update on eBay after integration; no sync initiated.
Resolution Steps
- Reconnect eBay
-
- In Webgility navigate to, Connections >> Sales Channels >> Manage Sales Channels
- Click on the edit icon & test store connection.
- Perform Manual Sync
- Trigger a manual sync from Products >> Out of Sync tabs
- Select an item manually and try to sync.
- Verify the Product Download Date:
In Webgility navigate to Connections >> Accounting >> Sync Settings >> Products and verify the item download date.