How to Resolve FedEx Integration and Printer Setup Issues in Webgility Desktop

Step 1: Confirm FedEx Integration

• If you're the primary Webgility Desktop user, go to:
  Connections > Shipping > FedEx > Test Connection

• If you're an addon user, click:
  Shipping (top menu) > FedEx > Printers and Label

Step 2: Ensure You're Using the Latest Version of Webgility

To check for and install the latest updates:

• Go to Help > Check for Updates in Webgility Desktop

• Follow the prompts to complete the update (if available)

• Restart Webgility Desktop after updating

Step 3: Check Printer Configuration

• Make sure your printer appears under Devices and Printers in your Windows system

• For Zebra printers, ensure the correct drivers are installed

• Set your label printer as the default printer:

  • Right-click on the printer > Set as Default Printer

Step 4: Adjust Label Printing Settings in Webgility

• Go to Shipping > FedEx > Printer Setup in Webgility

• Select your label printer from the dropdown

• Under image output type, choose:

  • GIF or PNG (recommended for Zebra printers)

• Try different image types if you're seeing quality issues

Step 5: Test the Printer

Print a test label or document to check for:

• Proper alignment

• Clear and complete label output

Step 6: Additional Tips

If the issue continues:

• Restart both your printer and your computer

• Check for any available printer firmware updates

• Try printing a label using another program (like Notepad) to make sure the printer is functioning properly

Once your setup is correctly configured, your FedEx shipping labels should print from Webgility without any issues.