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How to Resolve Error Code 9999: Currency Mismatch with Webgility Online

This article helps Webgility Online users resolve Error Code 9999 encountered while syncing Amazon bills or expenses to QuickBooks Online from Webgility Online. It provides a step-by-step guide to identify currency mismatches between transactions and the associated account, vendor, or customer, and ensures proper alignment of currency settings between Amazon channel and QuickBooks Online.

Causes of Error Code 9999

This error occurs when:

  • The currency of your transaction does not match the currency of the selected account, customer, or vendor in QuickBooks.

  • The deposit account associated with your sales channel is set to a different currency.

  • A multi-currency setup is active, but not properly mapped in Webgility Online settings.

Steps to Resolve the Error

1. Log in to Webgility Online

  • Use your credentials to log into your Webgility Online account.

2. Navigate to Sync Settings

  • From the Dashboard, go to Sync Settings (located in the lower right-hand corner).

3. Open the Orders Tab

  • In Sync Settings, select the Orders tab at the top.

4. Review Sales Channel and Vendor Mapping

  • Check the mapping between your sales channel and the vendor.

  • Ensure both are set to use the same currency.

Example: If your sales channel is Amazon.ca using CAD, the mapped vendor should also be using CAD.

5. Verify the Currency of the Deposit Account

  • Confirm that the deposit account assigned to the sales channel also matches the same currency.

  • Go to the account mapping section and double-check the currency set for deposits.

Repeat this process for all sub-channels to ensure uniformity in currency settings across the board.

Notes

  • This configuration is especially important for businesses using multiple currencies or operating across different countries.

  • If you do not see the correct vendor or account in the dropdown, make sure to sync your latest data from QuickBooks and sales channels.

  • Currency mismatches can block transaction posting, so resolving this ensures smoother automation and accounting.