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How to Resolve Country and State/Province Mismatch Errors When Posting Orders to NetSuite

This article explains how to resolve country and state/province validation errors that may prevent orders from posting successfully from Webgility Desktop to NetSuite. It covers why NetSuite may reject an address when the state or province value does not match its predefined address values and walks you through enabling the Allow Free-Form States in Addresses preference in NetSuite to allow the address information to be accepted during order posting.

Error Message

“Post to NetSuite failed due to The country and state/province are mismatched, the country is AU and the state/province is Western Australia. Please enter a state/province that matches the country.”  

Why Does This Happen?

While posting any order NetSuite validates the state or province entered in an address against the selected country. If the state/province value is not recognized or does not match NetSuite's predefined address values, the order may fail to post.

Steps to Resolve the Error

  • Log in to NetSuite and navigate to Setup> Company > General Preferences

  • Locate the Allow Free-Form States in Addresses checkbox and select it.

  • Save the updated preferences to apply the change.

  • Navigate back to the Webgility Desktop applocation and retry posting the order.