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How to resolve Amazon Settlement Report Posting Errors for Multiple Profiles in Webgility Desktop

This article helps Webgility Desktop users to resolve errors that occur when posting Amazon settlement reports in Webgility Desktop. These issues can disrupt financial syncing and reporting accuracy. The typical resolution involves clearing the sync, then re-downloading and re-posting the affected reports.

This article helps Webgility Desktop users to resolve errors that occur when posting Amazon settlement reports in Webgility Desktop.

These issues are typically resolved by re-downloading and re-posting the reports after clearing the sync.

Issue Summary

You may encounter errors while posting Amazon settlement reports in more than one Webgility profile. This can disrupt financial syncing and reporting accuracy.

Resolution Steps

1. Re-download the Settlement Report

  • Go to Webgility > Order > Amazon > Settlement report

  • Select the profile showing the error.

  • Re-download the latest Settlement Report from Amazon to ensure you're working with a complete and accurate file.

2. Undo Sync and Unpost the Settlement

  • Locate the specific Settlement Report that failed to post correctly.

  • Use Undo Sync to reverse any transactions associated with the report.

  • Click Unpost Settlement to clear any incorrect or partial data.

3. Re-post the Settlement Report

  • After unposting, select Post Settlement to sync the newly downloaded report.

  • Ensure the report processes without error and all data is posted correctly to your accounting software.