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How to Resolve Amazon Settlement Report Posting Errors Due to Missing Account Info in Webgility Desktop

This article helps Webgility Desktop users resolve Amazon settlement posting failures that interrupt order reconciliation. These issues often result from incorrect or missing account information during the Amazon settlement process. The guide provides step-by-step instructions to correct account configurations and restore proper settlement posting.

Causes of Issues

Settlement posting errors in Webgility Desktop may occur due to:

  • Missing or invalid account information in the fee settings.

  • Incorrectly configured account types or mappings.

  • The affected settlement report is being stuck or unprocessable due to a configuration mismatch.

Step-by-Step Instructions

1. Identify the Problematic Settlement Report

  • Navigate to the Settlement Reports section in Webgility Desktop.

  • Locate the report showing an account error.

  • Note the exact error message for reference.

2. Review and Update Fees Settings

  • Go to Connections > Accounting/POS/ERP > Sync Settings > Expenses & Fees.

  • Verify that all account fields are filled in correctly.

    • Check account names, numbers, and account types.

  • Update any missing or incorrect values.

  • Save the configuration changes.

4. Retry Posting Report

  • Return to the Settlement Reports section.

  • Select the report that was previously not posted.

  • Attempt to post the report.

  • Confirm that the process completes without errors.

Notes

  • Always back up configurations before making major changes.

  • Regularly review fee and account mappings, especially after updates or migrations.