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How to Resolve Amazon Orders Stuck in the Ignore Tab Causing Settlement Issues in Webgility Desktop

This article helps Webgility Desktop users resolve settlement posting failures caused by Amazon orders being stuck in the Ignore tab within Webgility Desktop. Orders placed in this tab are excluded from posting, resulting in incomplete settlements in QuickBooks Desktop. By moving these orders to the New Orders tab and re-attempting the settlement post, users can fix the issue and ensure accurate reconciliation.

Overview

If your Amazon settlement posting to QuickBooks Desktop is failing and you notice that certain orders aren’t being processed, they may be stuck in the Ignore tab. This guide shows you how to identify and fix this issue by moving those orders back into the posting queue, helping you ensure accurate reconciliation and successful settlement posting.

Issue

Sometimes orders are unintentionally sent to the Ignore tab—either through automation rules, manual actions, or mismatched data. When this happens, those orders are excluded from settlement posting, which can cause:

  • Failed settlement reports

  • Incomplete accounting data in QuickBooks

  • Pending orders that don’t move to the completed status

How to Fix It: Step-by-Step

  1. Review the Ignore Tab
  • Go to the Orders module in Webgility Desktop.

  • Click on the Ignore tab.

  • Look for orders that are:

    • Pending during the settlement report’s date range

    • Related to the settlement that failed

Tip: Sort by date or order status to find relevant orders faster.

  1. Move Orders to the New Orders Tab
  • Select the orders you want to reprocess.

  • Use the “Move to New Orders” option.

    • This may appear as a button, right-click option, or bulk-action dropdown depending on your version.

  • Confirm the orders have now moved to the New Orders tab.

These orders are now ready for settlement and posting.

  1. Retry the Settlement Posting
  • Go to Orders > Amazon > Settlement Reports.

  • Re-run the settlement report generation and posting process.

  • Confirm that the error no longer appears and that the orders are now included in the posting.

  1. Verify With QuickBooks
  • Open your QuickBooks Desktop account.

  • Confirm the correct settlement entries have been posted.

  • Check that order statuses now reflect properly as posted/complete.