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How to Reconnect Your Amazon Store in Webgility Desktop After an Amazon Request

This article helps Webgility Desktop users re-authorize their Amazon channel connection when prompted by Amazon. It explains why re-authorization is required, outlines the steps to reconnect within Webgility Desktop, and ensures that order downloads and data syncing resume without interruption.

Overview

This guide outlines the steps to re-authorize and reconnect your Amazon store within Webgility Desktop. This process is necessary if you've received an official request from Amazon to re-establish the connection, ensuring your data continues to sync properly for orders, inventory, and accounting.

Identifying the Issue

You are likely facing this issue if:

  • You have received an email directly from Amazon requesting that you re-authorize a third-party application or integration.
  • You are experiencing connection issues or disruptions in service with your Amazon store in Webgility Desktop (e.g., orders not downloading, inventory not syncing).

Step-by-Step Reconnection and Re-Authorization

Follow these steps to re-authorize your Amazon store connection in Webgility Desktop.

1. Confirm the Re-authorization Request

Before proceeding, it's important to verify the request is legitimate.

  • Ensure the re-authorization request email is an official notification from Amazon.
  • Important: Never provide your login credentials via email or chat. The re-authorization process will always redirect you to Amazon's secure login page.

2. Open Webgility Desktop and Navigate to Store Settings

  1. Launch Webgility Desktop.
  2. Go to Connections > Sales Channels.
  3. Click on Manage Sales Channel.
  4. Find your Amazon store in the list, and then click Edit.

3. Initiate the Re-authorization Process

From the Amazon store settings in Webgility, you will be directed to Amazon's authorization page.

  1. Click on the Test Connection button (or a similar Re-authorize button if available) within the Amazon store settings.
  2. Your web browser will automatically redirect you to Amazon’s sign-in page.
  3. Log in to your Amazon Seller Central account using your Amazon credentials.
  4. Follow the on-screen prompts to authorize Webgility Desktop to access your Amazon store data. Grant all the requested permissions.

4. Confirm Successful Reconnection

After completing the authorization on Amazon's website, you will typically be redirected back to Webgility Desktop.

  1. Go back to Sales Channels > Amazon in Webgility Desktop.
  2. Ensure the status shows "Connected" or "Authorized".
  3. To confirm restored functionality, try to perform a test action:
    • Initiate an order download (Orders > Get Orders).
    • Perform a test inventory update, if applicable for your sync settings.
  4. Verify that orders or settlement reports are syncing as expected, and that there are no error messages related to the connection.

Best Practices

  • Keep Webgility Desktop Updated: Ensure your Webgility Desktop application is always up to date for the best compatibility and performance with Amazon's evolving security requirements.
    • To update Webgility Desktop: Go to Help > Check for Updates > Update. If you can't log in, download the latest version from portal.webgility.com.
  • Monitor Connection Status: Periodically check your Amazon store's connection status in Webgility Desktop, especially if you experience any sync disruptions.
  • Secure Credentials: Always keep your Amazon Seller Central login credentials secure.