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How to Reconnect Your Amazon Store in Webgility

This article helps Webgility Desktop users resolve Amazon store disconnection issues after receiving a reconnection request email from Amazon. It guides users through disconnecting and reconnecting their Amazon store to restore sync and data flow

 

Overview

If you’ve received an email from Amazon asking you to reconnect your store to Webgility Desktop, don’t worry — this is a common request and can be resolved in a few simple steps. This guide will help you disconnect and reconnect your Amazon store to restore the connection and ensure your data continues to sync properly.

Steps to Reconnect Your Amazon Store

1. Confirm the Request

Amazon may ask you to reconnect your store due to changes in security settings or access permissions. Make sure the request is from Amazon and relates to the correct Amazon account linked to Webgility Desktop.

2. Open Webgility and Go to Connections

  • Launch Webgility Desktop 

  • Go to the Connections > Manage sales channel 

  • Find your Amazon store in the list, click on Edit

3. Reconnect the Store

  •  Click on Test connection and follow the on-screen instructions.

  • You’ll be redirected to Amazon’s sign-in page. Log in and authorize Webgility Desktop to access your store.

4. Confirm Your Store is Connected

Once you've reconnected:

  • Go back to Sales Channels > Amazon in Webgility Desktop.

  • Ensure the status shows Connected.

  • Check that orders or settlement reports are syncing as expected.

  • There should be no error messages about the connection.