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How to reauthorize Sales Channel credentials in Webgility Online

This article helps Webgility Online users to reauthorize their sales channel credentials in Webgility Online to maintain a stable connection. It explains why reauthorization is needed and provides step-by-step instructions to update expired or changed credentials, ensuring uninterrupted order downloads, inventory syncs, and financial postings.

Note: This article uses Shopify channel as example

Overview:

Keeping your Sales Channel credentials up-to-date is crucial for seamless operations. Learn how to quickly reauthorize and update your Sales Channel credentials in Webgility Online with this step-by-step guide.

 Updating Sales Channel credentials when connecting with Webgility Online is essential for:

  • Security: Ensuring only authorized access.

  • Compliance: Adhering to regulations and standards.

  • Preventing Expiry: Avoiding interruptions from expired credentials.

  • Integration Stability: Maintaining seamless connections with Webgility Online.

  • Access Management: Keeping access limited to current users and apps.

  • Responding to Incidents: Mitigating Risks from Compromised Credentials.

 Steps to Update Sales Channel Credentials:

1. Go to Connections:
  • Navigate to the Connections section.
  • Click Reauthorize next to the sales channel you want to update.

2. Click Next:
  • In the side pop-up window, click Next to proceed.

3. Reauthorize Webgility:

  • Click Next again to authorize Webgility.

4. Authorization in Progress:

  • You will see a window showing Authorization in progress… Wait for the process to complete.


5. Complete the Process:

  • Once authorization is successful and credentials are updated, click Finish to complete the procedure.​

 

Notes:

  • This process is applicable for all Sales Channel types, marketplaces, and sales channels connected to Webgility Online.

  • Ensure that your Webgility Online application was previously linked to the online sales channel or marketplace and that the sales channel credentials have changed.