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How to Reapply Product Sync Settings to Fix Item Sync Issues in Webgility Desktop

This article helps Webgility Desktop users resolve issues with syncing item data from their sales channel in Webgility Desktop. It provides step-by-step instructions to restore the custom item synchronization feature by referencing and reapplying previously successful configurations. This ensures consistent product listing flow without delays.

Causes of Custom Sync Issues

  • Missing or incorrect authentication details

  • Recent updates or manual changes to sync settings

  • Corrupt or overwritten item sync configuration

  • Incomplete custom mapping or endpoint details

Step-by-Step Instructions

1. Confirm the Sync Failure

  • Check if you’re unable to sync your item lists or import products successfully into Webgility Desktop.

  • Review any failed sync attempts or error messages displayed in Webgility.

  • Identify if the issue started after any update or change to integration settings.


2. Backup Current Sync Settings

  • In Webgility Desktop, go to the System menu and select Backup.

  • When prompted, choose the location to save the backup file. We recommend selecting the Webgility folder located at: C:\Webgility.

  • The backup file will be saved with a .bak extension.

  • The time required to complete the backup may vary depending on the size of your database.

  • Save this data as a backup in case rollback is required.

3. Download Items from Scratch from Both QuickBooks & Sales Channel in Webgility Desktop

  1. Clear Last Download Date:

    • Go to Connections > Sales Channel > Advanced Settings > Application tab.

    • Clear the last download date for both QuickBooks and Sales Channel items.

    • Click Save and Close.

  2. Download from Sales Channel:

    • Navigate to Products > Sales Channel > All Products.

    • Click the Refresh button and wait for the sync to finish.

  3. Download from QuickBooks:

    • Go to Products > QuickBooks > All Products.

    • Click the Refresh button and wait for the process to complete.

4. Trigger Manual Item Sync

  • Navigate to Product > Out of Sync Products in Webgility Desktop.

  • Use the manual sync option to sync items.

  • Monitor the process to ensure data is synced without errors.

5. Verify and Confirm

  • Review the synced product list within Webgility Desktop.

  • Please check and confirm that all items are visible and their details are accurate.

  • Validate that any previously missing items are now appearing correctly.

Notes

  • Always back up Webgility database current configurations before applying changes.

  • If custom sync mappings are used, make sure all endpoints are active and permissions are valid.

  • If the same issue reoccurs, recommend exporting sync settings after every successful update.