Skip to content
  • There are no suggestions because the search field is empty.

How to Perform Webgility Desktop Database Migrations in AceCloud and Fix Out of Memory Errors

This article helps Webgility Desktop users perform database migrations in the AceCloud hosting environment and resolve “System Out of Memory” errors that may occur when handling large data sets on machines with limited memory. It provides clear steps to identify the issue, adjust system privileges, and understand memory requirements to ensure a successful migration process.

Symptoms

  • Migration or data download fails on Ace Cloud

  • Error message displays: "System Out of Memory"

  • Host machine has less than 16 GB of RAM

Root Cause

The error is typically caused by insufficient available RAM during resource-heavy processes such as database migration. Additionally, running the migration tool without administrator privileges can limit memory allocation, contributing to the issue.

Steps to Resolve the Error

1. Confirm System Specifications

  • Check the system’s installed RAM

  • If the system has less than 16 GB, it may not be able to handle large migrations efficiently

  • Recommend a system with 16 GB or more for optimal performance

2. Reproduce the Error (If Needed)

  • Attempt the migration again to verify the error persists

  • Ensure the error message shown is "System Out of Memory"

3. Monitor System Resource Usage

  • Open Task Manager or Resource Monitor during the migration

  • Observe RAM and CPU usage to confirm that the application has access to adequate memory

  • Ensure the process completes without being terminated due to memory constraints

4. Communicate RAM Requirements

  • Inform the user that at least 16 GB of RAM is recommended for large database migrations

  • Offer written recommendations or consult system administrators for potential hardware upgrades

6. Complete Migration and Document the Fix

  • Once migration is successful, record the use of Administrator Mode as the workaround

  • Note the memory-related limitation and add a permanent recommendation to upgrade system RAM

Preventative Recommendations

  • Before initiating high-volume migrations, confirm that the system meets the minimum hardware requirements

  • Maintain and share a checklist of required system specifications for Ace Cloud and Webgility Desktop operations

Summary

Running the Ace Cloud migration tool with Administrator privileges can help bypass memory restrictions in the short term. However, for consistent performance and error-free migrations, it is highly recommended to upgrade the system RAM to at least 16 GB. This prevents future disruptions due to memory limitations during complex database operations.