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How to Move the Webgility Desktop Extension to a New Computer

This article helps Webgility Desktop Extension users move the Webgility Desktop extension from one computer to another. It provides step-by-step instructions to uninstall the extension from the old system and install it on the new one, ensuring a smooth transition and preventing sync or integration issues with sales channels and QuickBooks Desktop via Webgility Online.

 

Causes of the Issue

Issues can occur when:

  • Webgility extension is installed on multiple machines without proper uninstallation.

  • The extension is not reinstalled properly on the new device.

  • System permissions or requirements are not met on the new computer.

Step-by-Step Instructions

1. Verify the Existing Setup

  • Confirm the Webgility Desktop Extension is currently installed on the old computer.

  • Check the operating system version of both old and new computers.

  • Ensure administrator access is available on the new computer.

2. Uninstall Webgility Extension from Old Computer

  • Close all active Webgility sessions.

  • Go to Control Panel > Programs and Features (on Windows).

  • Find and select Webgility Extension, then click Uninstall.

  • After uninstallation, navigate to the install directory and delete any leftover folders/files (usually found in C:\Program Files (x86)\Webgility).

3. Prepare the New Computer

  • Confirm the new system meets Webgility’s minimum requirements.

  • Ensure network connectivity and administrator permissions.

  • Download the latest Webgility Extension setup file.

4. Install Webgility Extension on New Computer

  • Right-click the installer and select Run as administrator.

  • Follow the prompts to complete the installation (choose install location, agree to terms, etc.).

  • After installation, verify the extension is successfully installed by checking for the desktop shortcut or opening the program.

5. Reconnect and Finalize Setup

  • Log in using your Webgility Online credentials.

  • Reconnect your accounting platform (e.g., QuickBooks Desktop) and eCommerce sales channel (e.g., Shopify, Amazon).

  • Run a quick test order or data sync to confirm everything is functioning correctly.

Notes

  • Always back up your data before uninstalling or reinstalling Webgility Desktop Extension.

  • Avoid installing Webgility on multiple devices unless your license supports it.