How to Manage Pending Orders for Smooth Amazon Settlement Posting in Webgility Desktop
This article helps Webgility Desktop users resolve issues with posting Amazon settlement reports to QuickBooks Desktop by guiding them to identify and clear unpaid or pending orders that must be posted first, ensuring successful syncing of settlement reports.
How to Resolve the Issue:
1. Identify Pending or Ignored Orders
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If you receive an error stating that an order is pending or in ignored status, log in to your Amazon Seller Central account.
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Locate the specific order and check its current status.
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If the order will not update to a 'Payment complete' status on Amazon but you still want to proceed with reconciliation, you can post it manually.
2. Post Pending Orders to QuickBooks
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In Webgility Desktop, go to New Orders section.
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Select the unpaid or pending orders that haven't been posted.
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After selecting the orders, click on Post To QuickBooks.
3. Reprocess the Settlement Report
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After all pending orders have been posted to QuickBooks:
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Navigate back to the Settlement Reports section by clicking on orders then go to Amazon and click on Amazon Settlement Reports in Webgility Desktop.
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Select the impacted report and retry posting it to QuickBooks.
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