How to Fix ZIP Code Issues Affecting Shipping Labels in Webgility Desktop
This article helps Webgility Desktop users identify and resolve shipping processing errors in Webgility Desktop caused by invalid or incorrect ZIP codes in shipping addresses. It provides guidance on fixing ZIP code issues to ensure shipping labels generate correctly and orders sync properly with carriers, restoring smooth shipping operations.
Overview
You may sometimes encounter shipping processing errors in Webgility Desktop caused by invalid or incorrect ZIP codes in the shipping addresses. These errors can prevent shipping labels from generating and stop orders from syncing properly with carriers. This article guides you through how to identify and fix ZIP code issues to restore smooth shipping operations.
Common Symptoms
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Shipping label generation fails
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Error messages mention invalid or missing ZIP codes
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Orders do not process or sync to the carrier
Root Cause
Shipping errors often occur because the Ship To or Ship From ZIP code fields contain missing, incomplete, or incorrectly formatted data. Webgility Desktop validates these addresses during shipping processing, so any discrepancies can lead to failures.
Step-by-Step Resolution
1. Verify the Shipping Address ZIP Codes
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Open the affected order in Webgility Desktop.
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Review both the Ship To and Ship From address details.
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Look for:
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Missing ZIP codes
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ZIP codes with letters or special characters where not allowed
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Partial or incomplete ZIP codes
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Incorrect formatting (e.g., too few digits for US ZIP codes, unexpected spaces)
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2. Correct the ZIP Codes
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Update the Ship To and Ship From ZIP codes with valid, complete values.
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If possible, confirm the correct ZIP codes with your customer or the original order source.
3. Save and Retry Shipping Processing
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Save the updated shipping address information within Webgility Desktop.
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Retry processing the shipping label or shipping action.
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Verify that the shipping process completes successfully without errors.