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How to Fix WooCommerce Orders Not Downloading After Webgility Store Module Update

This article helps Webgility Desktop users troubleshoot and resolve issues with recent WooCommerce orders not downloading after updating the Webgility Store module. Such problems typically occur because the update changes the module’s communication with WooCommerce or resets connection settings. The guide provides steps to restore proper order syncing.

What’s Happening

After updating your WooCommerce integration module, you might notice that recent orders aren’t downloading into Webgility Desktop. This usually happens because the update changed how the module talks to WooCommerce or reset some connection settings. Here’s a friendly guide to get your orders flowing again.

1. Check Your Setup

  1. WooCommerce Version & Module

    • Note which WooCommerce version and module release you just installed.

  2. Credential Health

    • Make sure your WooCommerce API keys (or any FTP/admin credentials) are still valid.

2. Review the Update Notes

  • Open the module’s release notes to see if there are any “post-update” steps—sometimes settings move or default values change.

  • Confirm the new module is compatible with your WooCommerce version.

3. Test a Simple Order Download

  1. In Webgility Desktop, go to Dashboard Get new Orders.

  2. Try pulling just the last 5–10 orders.

  3. Note any error messages—you’ll use these to zero in on the issue.

4. Inspect for Common Post-Update Hiccups

  • Missing Order IDs: If you see gaps, check whether the module’s order retrieval settings need adjusting for sequential order numbers or custom numbering plugins.

  • Permission Errors: A “401” or “403” usually means your API keys need re-entering.

  • Server Blocks: If you see a “500” or similar, verify that any new firewall or security plugin rules aren’t blocking Webgility’s requests.

5. Clear Caches & Retry

  • Flush any site or plugin cache (and CDN, if you use one).

  • Disable non-essential plugins just for a quick test.

  • From Webgility Desktop, do another Get New Orders process.

6. Re-sync or Roll Back (If Needed)

  • If problems persist, try re-syncing your data in smaller batches.

  • As a last resort, temporarily roll back to the previous module version to confirm whether the update introduced the issue.

7. Verify and Celebrate

  • Once your orders download without error, spot-check a few in Webgility to ensure they look right.

  • You’re all set—your WooCommerce orders are back in Webgility Desktop, ready for processing!

Friendly Tips

  • Always read release notes before updating modules.

  • Keep your API keys handy—major updates sometimes reset connection settings.

  • Test small batches after any integration change to catch issues early.

With these steps, your WooCommerce→Webgility order flow will be smooth again—no more missing sales!