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How to Fix WooCommerce Order Numbers Not Downloading in Webgility Desktop

This article helps Webgility Desktop users troubleshoot issues where WooCommerce order numbers are not being fetched or downloaded into Webgility Desktop. Typically caused by misconfigured settings within the application, this guide provides step-by-step instructions to identify the problem, adjust the necessary configurations, and ensure WooCommerce orders sync correctly with their order numbers.

Overview

Webgility ntegrates WooCommerce with accounting and order management systems. Occasionally, WooCommerce orders may not download into Webgility Desktop, leading to incomplete records. This article provides a step-by-step process to resolve such issues.

Issue Summary

Problem: Orders from WooCommerce are not appearing in Webgility Desktop.

Impact: Incomplete order processing, inaccurate reporting, and workflow disruptions.

Resolution Steps

1. Update Webgility Desktop and WooCommerce Plugin

Keeping software up to date is essential to maintain compatibility and ensure smooth syncing.

Update Webgility Desktop:

  • If you're experiencing login issues, download the latest version from portal.webgility.com.

  • If you're already logged in:

    • In Webgility Desktop, go to:
      Help > Check for Updates > Update

Update the Webgility WooCommerce Plugin:

  1. Log in to your Webgility account at portal.webgility.com.

  2. Go to the Downloads section and download the latest WooCommerce plugin.

  3. In WordPress:

    • Deactivate and delete the old version of the plugin.

    • Upload and activate the new version.

  4. Confirm the installed version matches the latest version listed in your Webgility portal.

2. Validate Plugin Functionality

After updating, verify that the integration is working properly.

Reconnect Webgility to WooCommerce:

  • In Webgility Desktop:
    Connections > Sales channel > Manage sales channel > Edit

  • Reconnect using your WooCommerce API credentials or integration token.

Test the Connection:

  • Initiate a manual order download:
    Go to > Get Orders

  • Check that previously missing orders now appear correctly.

  • Compare a few orders between WooCommerce and Webgility for accuracy.

3. Order Reconciliation Methods

After resolving syncing issues, reconcile orders to ensure data integrity.

  • Export order reports from both Webgility Desktop and WooCommerce.

  • Compare order IDs, totals, and dates to identify any missing or mismatched orders.

  • Update or reprocess any inconsistencies as needed.

4. Monitor and Verify

Once the fix is applied:

    • Test order download functionality again.

    • Monitor order syncing over the next 24–48 hours.

    • If syncing issues continue, document any skipped or missing orders for further investigation.