How to Fix WooCommerce Connection Issues in Webgility Desktop
This article helps Webgility Desktop users in troubleshooting WooCommerce connection and order download related issues.
Overview
This article outlines a support workflow for diagnosing and resolving WooCommerce connection issues that prevent Webgility from downloading orders.
Common Problem Statement
- Unable to download WooCommerce orders into Webgility
- Errors reappear upon subsequent testing
Preliminary Checks
Before deeper investigation, confirm:
- WooCommerce and all related plugins (including Webgility Store Module) are updated to the latest versions
- No recent changes to WooCommerce site URL, permalinks, or SSL settings
- Server requirements (PHP version, cURL, SSL support) meet both WooCommerce and Webgility specifications
Step-by-Step Troubleshooting
1. Gather Error Details
- Try to manually download the orders in Webgility and check the order
- Note frequency and timing (does the error recur at certain intervals?)
2. Test Connection Internally
- Use Webgility's Test Connection feature within Manage sales channel option under Connections and Sales Channel
- Review real-time error specifics
3. Reinstall & Reconnect Store Module
- Download and install the latest store module plugin from Webgility portal
- Deactivate and fully delete the previous version before reinstalling
- Reconnect Webgility to WooCommerce
- Confirm successful order download