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How to Fix Webgility Order Posting Issues After QuickBooks Updates

This article helps Webgility Desktop users through troubleshooting scenarios where Webgility Desktop application becomes unresponsive or freezes while posting orders. These issues often relate to QuickBooks Desktop Enterprise updates or integration status problems. Common symptoms include the application freezing during order posting and failed attempts to fix it by restarting Webgility Desktop, running as administrator, or clearing backups. The guide provides steps to diagnose and resolve the root causes effectively.

Overview

This article guides you through troubleshooting scenarios where Webgility Desktop becomes unresponsive while posting orders, specifically when the root cause relates to QuickBooks updates or integration status.

Symptoms

  • Webgility Desktop freezes or is unresponsive when attempting to post an order
  • Previous attempts to resolve (restart Webgility, run as administrator, clear backups) have failed

Prerequisites

  • Access to affected workstation with Webgility Desktop and QuickBooks installed
  • Administrative privileges for both applications

Step-by-Step Troubleshooting

1. Initial Diagnostics

  • Reproduce the issue: Attempt to post an order in Webgility.
  • Note if the application becomes unresponsive immediately or after specific steps.
  • Check Webgility logs for recent error messages.

 

2. Basic Remediation Steps

Perform these in order and confirm results after each:

  • Restart Webgility Desktop: Fully close all Webgility processes via Task Manager.
  • Run as Administrator: Right-click the Webgility shortcut and select Run as administrator.

3. QuickBooks Status Check

If Webgility remains unresponsive, investigate QuickBooks:

  • Open QuickBooks on the same workstation.
  • Check for any update prompts or ongoing QuickBooks updates.
  • Ensure QuickBooks company file is fully open and accessible with no pending dialogs.

 

4. Initiate/Complete QuickBooks Updates

If a QuickBooks update is pending or in progress:

  • Allow QuickBooks to fully download and apply all updates.
  • Restart QuickBooks and open the desired company file.
  • Confirm no additional prompts are outstanding.

5. Re-attempt Order Posting in Webgility

  • Once QuickBooks is updated and active, return to Webgility.
  • Attempt to post the problematic order again.
  • Confirm Webgility completes the posting process without freezing.