How to Fix Webgility Desktop Login Issues Related to Proxy, Firewall, or Browser Settings
This article helps Webgility Desktop users facing login errors in Webgility Desktop caused by network configurations, proxy or firewall restrictions, and browser settings. These login issues can prevent successful Shopify order downloads. The article provides step-by-step troubleshooting and resolution methods to restore proper login and order syncing.
Overview
This article provides step-by-step troubleshooting for login errors in Webgility Desktop that are related to network configurations, proxy/firewall, and browser settings. It also covers resolution steps that allow successful Shopify order downloads.
Issue Symptoms
- Webgility Desktop login error persists despite increasing RAM and updating provider settings
- Connectivity issues for Shopify order download
- Problem unaffected by switching default browser
Pre-Troubleshooting Checklist
- Confirm your internet connection is stable
- Verify user credentials and Webgility host accessibility
Step 1: Check Network, Proxy, and Firewall Settings
- Review local network environment:
- Ensure the firewall allows outbound/inbound connections for Webgility Desktop and required ports/documentation.
- Confirm proxy configuration matches local requirements. Disable proxy temporarily, if possible, to test direct access.
- Check Windows Firewall rules:
- Add exceptions for Webgility Desktop executable and Webgility-related web APIs.
- If a third-party antivirus or endpoint security solution is present, create appropriate exclusions.
Step 2: Review and Adjust Browser Settings
- Confirm default browser:
- Ensure Chrome, Edge, or Firefox is set as the system default browser. Switching browsers alone may not resolve network-level blocks but is a recommended troubleshooting step.
- Clear browser cache and cookies.
- Check for browser extensions that may affect authentication or proxy handoffs.