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How to Fix Webgility Desktop Database and QuickBooks Connection Issues on Add-On computers

This article helps Webgility Desktop users troubleshoot database connection errors encountered when using Webgility Desktop with QuickBooks Desktop on an add-on computer. These errors often occur due to insufficient Windows account permissions, as both QuickBooks Desktop and Webgility Desktop require administrative access to connect properly and manage files.

Step 1: Check Your Windows Account Permissions

  1. On the computer where Webgility is installed (the add-on computer), open the Control Panel.
  2. Go to User Accounts > Manage Accounts (Windows 10) or search User Accounts in the Start menu (Windows 11)
     
  3. Make sure your account shows as Administrator.
  4. If it doesn’t, contact your IT administrator to be granted Administrator rights, or log in with a Windows account that already has Administrator access before continuing.

Step 2: Run QuickBooks as Administrator

  1. Close QuickBooks if it’s open.
  2. Right-click the QuickBooks Desktop shortcut.
  3. Click Run as administrator.
  4. Open your company file as usual.

Step 3: Run Webgility with Elevated Permissions

  1. Close Webgility if it’s running.
  2. Right-click the Webgility shortcut.
  3. Choose Run as administrator.

💡 **Tip:** To make this permanent so Webgility always launches with elevated permissions,

  • Right-click the shortcut again and choose Properties

  • Go to the Compatibility tab
  • Check Run this program as an administrator

  • Click Apply and OK

Step 4: Test the Connection

  1. Open Webgility Desktop.
  2. Start the QuickBooks connection process or refresh the accounting sync.
  3. Webgility Desktop will now connect to QuickBooks successfully. If you still see an error, contact Webgility Support for further assistance.