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How to Fix Walmart Inventory Sync Issues in Webgility Desktop

This article helps  Webgility Desktop users who experience inventory sync issues between Webgility Desktop and Walmart, specifically when the on-hand quantity does not update correctly on Walmart despite recent Webgility Desktop updates enabling item sync. Users may notice discrepancies between Webgility Desktop's inventory counts and what appears on Walmart. This guide provides steps to identify root causes, gather relevant information, and troubleshoot the synchronization problem effectively.

Overview

When syncing inventory between Webgility and Walmart, you may encounter issues where the on-hand quantity does not update properly on Walmart, even though a recent Webgility update allowed the item to sync. This guide details steps to identify root causes, collect necessary information, and troubleshoot accordingly.

Initial Issue Verification

Gather key details of the issue:
  • Specific SKUs/items affected
  • Expected vs. actual quantity on Walmart
  • Confirm Webgility version to ensure it is on the latest supported release.

 

Isolate the Scope

  • Log in to Walmart Seller Center.
    • Verify if the item appears in the catalog with expected inventory levels.
    • Check for manual overrides or adjustments.
  • Attempt manual sync in Webgility:
    • Use Sync Now functionality for the specific SKU.
    • Check for errors or warnings reported during sync.

 

Common Causes & Resolution Steps

1. Communication Delays

  • Walmart systems may take several hours to reflect updates. You might have to keep waiting 2-4 hours for inventory refresh.

2. API Connection Errors

  • Examine the sales channel connection in Webgility (e.g., API limit, authentication failure).
  • If errors appear, confirm API credentials and permissions between Webgility and Walmart.

 

3. Data Mapping Issues

  • Confirm the SKU and product ID match across both systems.
  • Check for duplicate listings or outdated SKUs.
  • In case of mismatched identifiers, remap or update items in Webgility’s product catalog.

4. Item Restrictions on Walmart

  • Some items may be restricted, unpublished, or under Walmart review, causing sync failures.
  • Check item status in Walmart Seller Center (Products > Edit Items > Item Status).

5. Download data

Consider downloading the accounting and store items data from scratch in Webgility.