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How to Fix UPS Shipping Errors to Military Addresses (APO/FPO/DPO) in Webgility Desktop

This article helps Webgility Desktop users resolve processing errors when shipping to military addresses (such as APO, FPO, or DPO) through Webgility Desktop. Common issues include error messages like "Already posted" and "Invalid Authentication Information." The guide outlines a systematic approach to diagnose and fix these problems, with a focus on UPS integration and configuration.

Overview

Shipping to military addresses (such as APO, FPO, or DPO) comes with unique constraints that can result in processing errors. Common error messages include 'Already posted' and 'Invalid Authentication Information.' This article summarizes a systematic approach to diagnose and resolve these issues, focusing on UPS integration and configuration.

Common Issues

  • 'Already posted' Error: Often indicates duplicate shipment attempts or improper order state.
  • 'Invalid Authentication Information': Points to mismatched UPS API credentials or misconfigured integration.
  • Manual Processing Required: Shipping platform cannot auto-process; users must intervene manually.

Step-by-Step Troubleshooting

1. Confirm Military Address Compliance

  • Verify the shipping address format follows military guidelines (e.g., APO/FPO/DPO, correct state: AA/AE/AP, valid ZIP).
  • Double-check for typos and ensure the address is supported by UPS.

2. Check UPS Account & API Credentials

  • Navigate to Connections > Shipping > Shipping Settings > UPS in Webgility.
  • Re-enter and validate API Key, Username, Password, and Account Number.
  • Confirm that the account is enabled for international and military shipments.
  • If possible, generate a new set of API credentials in UPS and update accordingly.

3. Review Invoice & Customs Information

  • Confirm required customs documents are attached to applicable shipments.
  • Ensure invoice details match the shipping and item information—especially for customs declarations.

4. Reconfigure Shipping Integration

  • Remove and re-add the UPS shipping method in your Webgility settings.
  • Synchronize the shipping rates and rules, updating destinations to include military ZIP codes if necessary.

5. Attempt Order Reprocessing

  • Cancel the troubled shipment/order if allowed; create a new shipment for the same order.