How to Fix UPS Shipping Authorization Issues in Webgility Desktop After Changing UPS Billing Frequency
This article helps Webgility Desktop users resolve issues with UPS direct shipping authorization that occur after changing the billing frequency (e.g., from quarterly to monthly). It explains how such changes can invalidate the authorization and provides steps to restore shipping functionality with UPS in Webgility Desktop.
Overview
When the billing frequency is changed (e.g., from quarterly to monthly), UPS direct shipping authorization may become invalid. This can prevent shipments via UPS until the authorization is resolved.
Common Scenarios
- In case of upgrades or downgrades of billing cycle (quarterly to monthly, etc.).
- Attempts to use UPS direct shipping result in errors post-billing update.
- The user reauthorizes UPS, allowing shipping, but the error may recur after some time.
Step-by-Step Troubleshooting Guide
1. Identify the Authorization Error
- Review the recent changes via Account Settings.
- Confirm receipt of an error message related to UPS while creating or processing orders.
- Example error: "UPS Shipping Authorization Required"
2. Verify Current Authorization Status
- Navigate to Connections > Shipping > Shipping Settings.
- Check the status for UPS Direct integration:
- Authorized: Credentials and access are active.
- Unauthorized / Expired: Authorization needs updating.
3. Reauthorize UPS Direct Feature
- Click Reauthorize next to the UPS integration.
- Follow prompts to:
- Confirm billing credentials.
- Ensure synchronization between Webgility and the UPS portal.
- Complete any OAuth or credential verification steps required.
- Confirmation should be shown in the dashboard once successful.
4. Test Shipping Workflow
- Attempt to create a test order using UPS direct shipping.
- If successful, no further action is required.