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How to Fix Tracking ID Not Posting to eBay via Scheduler in Webgility Desktop

This article helps Webgility Desktop users resolve an issue in Webgility Desktop where tracking IDs are not automatically posted to eBay orders through the Scheduler. Since manual posting works, the issue is linked to the scheduled automation process. The article provides step-by-step instructions to troubleshoot and fix similar automation issues for customers using the eBay sales channel.

Issue Summary

  • Reported Problem: Tracking IDs were not syncing to eBay via the scheduled posting task.

  • Impact: Prevented automatic updates on eBay orders, disrupting order management workflows.

  • Resolution: Platform upgrade, scheduler reset, and re-authentication of the eBay sales channel resolved the issue.

Resolution Steps

Step 1: Check Scheduler Status

  • Launch Webgility Desktop.

  • Click the Scheduler Indicator icon located in the top-right corner next to the sales channel drop-down menu.

  • In the popup window, click Review Settings.

  • From the left panel, select the relevant sales channel (eBay).

  • Under the scheduler options, verify the following:

    • Retrieve Tracking ID from QuickBooks is enabled.

    • Post Updates to Sales Channel is enabled.

  • If either option is disabled, enable it and click Save Changes.

  • Finally, restart the scheduler to ensure changes are applied and scheduled tasks run properly.

Step 2: Review Scheduler Logs

  • Navigate to:
    Local Disk (C:) > Webgility > UnifyEnterprise > Scheduler Logs > Processing Logs

  • Check for any failed API calls, token errors, or response failures related to posting tracking information.

Step 3: Verify eBay Integration Connection

  • Go to Connections > Sales Channel and click on Manage Sales Channel.

  • If multiple sales channels are configured, locate the eBay sales channel to update and click the Edit icon under the Action column.

  • Enter the updated sales channel credentials.

    • Click Test Store Connection to verify the connection.

    • Once verified, save the changes.

Step 4: Update Webgility Desktop

  1. Go to Help > Check for Updates.

  2. In the update window, review the current and available version.

  3. Click Update.

  4. Ensure "Take Webgility database backup before proceeding" is checked.

  5. Choose a location to save the backup.

  6. Wait for the Webgility Installer to launch and complete the update.

  7. After installation, return to the Login screen and log in.

  8. The application will automatically update the database.

  9. Select your sales channel and access the Dashboard.

  10. Go to Help > Terms and Privacy to confirm the updated version.

  • Apply any pending updates or patches to ensure your Webgility Desktop platform includes the latest stability and bug fixes.

Step 5: Restart the Scheduler

  • In the Schedulers section, use the Restart Scheduler option to refresh task execution.

  • This helps clear any stale states or blocked processes that may prevent automated posting.

Summary

Issues with scheduled posting of tracking IDs to eBay are typically caused by:

  • Expired authentication tokens

  • Outdated platform versions

  • Stale or paused scheduler processes

Performing a platform upgrade, re-authentication of the eBay sales channel, and restarting the scheduler are the most effective first-response actions to restore automated tracking sync.