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How to Fix "The system cannot find the file specified" Error When Logging into Webgility Desktop

This article helps Webgility Desktop users resolve the "The system cannot find the file specified" error when logging into Webgility Desktop, which is often caused by missing or outdated application files on older versions. It guides users through identifying the issue and upgrading to the latest supported version to fix the problem.

Issue 

You may encounter this error at the Webgility Desktop login screen:

"The system cannot find the file specified."

This is typically caused by:

  • Incomplete or failed installations

  • Corrupted program files

  • Compatibility issues with older Webgility versions

Resolution Steps

Step 1: Confirm the Error and Version

  • Try logging in to Webgility Desktop.

  • If the error appears, check your current version:

    • Go to Help > Check for updates

Step 2: Prepare for the Upgrade

  • Back up your data:
    • If possible, back up Webgility configuration files and your database.

Step 3: Download and Install the Update

  1. Visit the official Webgility Portal or directly download it from the application under the Check for Updates option

  2. Download the latest stable release.

  3. Launch the installer an run the file

  4. Follow the on-screen instructions to complete the installation.

  5. Wait for all components to install successfully.

Step 4: Verify the Fix

  • Launch Webgility Desktop after the update completes.

  • Attempt to log in with your regular credentials.

  • Confirm that the error no longer appears.

  • Check that your settings, sales channels, and user data are still intact.

Additional Tips

  • If the error continues after updating:

    • Check file permissions on your machine.

    • Make sure antivirus or security software isn't blocking Webgility files.