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How to Fix the "Not Enough Memory" Error in Webgility Desktop When Downloading Shopify Orders

This article helps Webgility Desktop users in resolving the "Not enough memory" error encountered in Webgility Desktop when downloading Shopify orders. It explains common causes such as large order volumes, outdated software, or system limitations, and provides practical solutions including reconnecting the Shopify channel, updating the software, and breaking downloads into smaller date ranges to restore proper functionality.

Overview

If you're seeing a "Not enough memory" error while downloading Shopify orders in Webgility Desktop, it usually points to large order volumes, outdated software, or system limitations. Here’s how you can resolve it and get your downloads running smoothly again.

What Causes This Error?

This issue typically happens due to

  • A high volume of order data

  • An outdated version of Webgility Desktop

  • Internal performance slowdowns or database limits

Step-by-Step Fix

1. Reconnect Your Shopify Store

  • Go to Connections > Sales Channels > Manage Sales Channel > Shopify > Edit connection. Click on Connect to Shopify.

  • This refreshes the connection and clears out any link issues

2. Update Webgility Desktop

  • Ensure you're using the latest version of the application

  • Go to Help > Check for Updates and install any available updates

  • Updating helps avoid memory issues caused by older software builds

If the Problem Continues

If you’ve reconnected and updated but still see the error, it might be due to internal data overload. You can try these additional steps:

3. Restart Webgility and Your System

  • Close Webgility completely

  • Restart your computer to free up memory

  • Reopen Webgility and try downloading the orders again

4. Break Down Large Order Downloads

  • Try downloading orders in smaller date ranges (e.g., a few days at a time)

  • This reduces the load on your system and improves success rates

Tips to Prevent It in the Future

  • Use the latest Webgility version at all times

  • Download orders regularly to avoid backlogs

  • Restart the app occasionally, especially after large syncs

  • Clear unused data in Webgility that might slow things down

Final Check

Once your orders download successfully, verify everything has synced with QuickBooks. If the issue returns, repeat the above steps or adjust your download range.

By following these steps, you'll minimize disruptions and keep your Shopify order processing smooth in Webgility Desktop.