Skip to content
  • There are no suggestions because the search field is empty.

How to Fix the “No Orders Found” Message When Syncing Shopify Orders in Webgility Desktop

This article helps Webgility Desktop users resolve the “No orders found” message that may appear when syncing order data from a Shopify channel into Webgility Desktop. This issue can be confusing, especially when the missing orders are visible in the Shopify admin. The article outlines common causes and provides steps to ensure successful order syncing.

Issue Overview

You may have received a "No orders found" message while trying to sync order data from your Shopify store into Webgility Desktop. This can be confusing, especially when orders clearly exist in your Shopify admin.

Symptoms

  • Sync attempts return a persistent "No orders found" message.
  • No new orders are downloaded into Webgility Desktop, even though they exist in Shopify.

Impact

This issue can prevent your integration from retrieving and processing order data correctly, delaying your workflows and reporting.

Steps Taken to Troubleshoot and Resolve

1. Confirm Store Connection and Order Availability

  • First, ensure your Shopify store is properly connected to Webgility Desktop.
  • Log into your Shopify admin to confirm that orders do exist for the time period you're trying to sync.

2. Reproduce the Issue

  • Try a manual sync of orders in Webgility Desktop to verify the error.
  • If you still see the "No orders found" message, proceed to the next step.

3. Review API Logs and Activity

  • Webgility's technical team reviewed backend logs for the API calls.
  • The API requests were returning empty responses, despite orders being present in Shopify.

4. Check API Credentials and Permissions

  • Verified that your Shopify API keys had the correct order read access scopes.
  • No recent changes to API credentials or permission levels were found.