How to Fix the “No Items in Order” Error When Posting Orders in Webgility Desktop
This article helps Webgility Desktop users resolve the “No items in order” error encountered when posting orders from Webgility Desktop to QuickBooks Desktop. It also provides guidance on updating the Webgility Desktop and explains the basics of product matching within the platform to support better understanding and troubleshooting.
Overview
A customer reported receiving a “No items in order” error while attempting to post three orders through Webgility Desktop (WD). Along with troubleshooting the error, the customer requested guidance on updating Webgility and understanding how product matching works. This article outlines the resolution steps and provides a brief explanation of product matching logic for support agents.
Step-by-Step Resolution
1. Confirm and Reproduce the Error
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Request a screenshot or exact wording of the error message from the customer.
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Confirm that the error appears during the order posting process and states: "No items in order."
2. Ensure Webgility Desktop Is Up to Date
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Direct the customer to Help > Check for Updates in Webgility Desktop.
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Confirm the application is updated to the latest version.
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If needed, provide the latest installer via the Webgility Customer Portal.
3. Re-download Order Data from the Store
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Instruct the customer to go to Orders > Get Orders in Webgility.
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Initiate a full sync to download the latest order data from the connected sales channel.
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Confirm that the previously affected orders now include correct item details.
4. Retry Posting the Orders
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Navigate to Orders > Post to Accounting (e.g., QuickBooks, NetSuite).
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Retry posting the previously failed orders.
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Verify that orders are now posting successfully without errors..