How to Fix the "Index Out of Range" Error in Webgility Desktop Shipping
This article helps Webgility Desktop users understand and resolve the "index out of range" error encountered when using the Shipping feature in Webgility Desktop. It explains that the error is caused by a known defect and guides users through updating their software to a version where the issue has been fixed.
Issue Overview
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Error: "Index out of range" occurs when using the Shipping feature.
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Affected Version: Webgility Desktop 9.6.1
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Impact: The error prevents normal operation of shipping functionality.
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Resolution: Update to the latest version of Webgility Desktop.
What Causes This Error?
The "index out of range" error results from a defect in the Shipping module in version 9.6.1, where the system attempts to access an element outside the bounds of an array or list. This bug has been fixed in subsequent software updates.
How to Fix the Issue
1. Verify Your Current Version
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Open Webgility Desktop.
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Go to Help > About to check the current version number.
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Confirm if you are running version 9.6.1.
2. Review Release Notes
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Check the release notes for versions after 9.6.1 to verify that the "index out of range" error has been addressed.
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This ensures you understand that upgrading will resolve the problem.
3. Update Webgility Desktop
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Navigate to Settings > Updates within Webgility Desktop.
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Click Check for Updates and follow the prompts to download and install the latest software version.
4. Confirm Resolution
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After the update, use the Shipping feature again to verify the error no longer occurs.
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If it functions correctly, the issue is resolved.