How to Fix the ‘FedEx Account Inactive’ error in Webgility Desktop
This article helps Webgility Desktop users in addressing issue where an inactive FedEx account can disrupt shipping label creation and rate calculation in Webgility Desktop. It provides a step-by-step approach to diagnosing the issue and restoring full functionality by resolving account-related problems.
Overview
An inactive FedEx account can prevent shipping label creation and rate calculation in Webgility Desktop. This article details the process for diagnosing and resolving such issues when tied to account status or payment problems.
Common Causes
- Outdated or expired credit card on file with FedEx
- Unpaid invoices or past due balances
- Changes made directly in the FedEx portal are not synced to Webgility Desktop.
Step-by-Step Resolution Procedure
1. Diagnose the Problem
- Check the error message received in the Webgility Desktop application (e.g., failure to retrieve rates, label generation failure).
- Verify the status of your FedEx account by logging in through the FedEx portal.
2. Review the Account Status
- If credit card info is outdated or there are unpaid invoices, please follow these steps:
- Log in at FedEx.com
- Navigate to My Profile > Billing
- Update credit card or payment method as needed
- Settle any outstanding invoices
3. Verify Account Reactivation
- Check if your account displays as active and in good standing after payment and update.
4. Update/Reconnect FedEx Integration in Webgility Desktop
-
- Log in to their Webgility Desktop Application
- Navigate to Connections
- Select FedEx and click Account Information > check the details > Click on Update.
5. Test Functionality
- Attempt to generate a shipping label and request a rate calculation for a sample shipment.
- Confirm normal operation and no error messages are presented.
Additional Notes
- Account status changes in FedEx may take several minutes to propagate to Webgility Desktop.