Skip to content
  • There are no suggestions because the search field is empty.

How to Fix "system.outofmemory" Errors When Downloading Shopify Orders in Webgility Desktop

This article helps Webgility Desktop users in diagnosing and resolving the "system.outofmemory" error that can occur when downloading orders from Shopify using the Webgility Desktop application. It explains the error’s context and symptoms such as failed downloads or the app becoming unresponsive and provides step-by-step troubleshooting guidance to restore smooth order download functionality.

Overview

A 'system.outofmemory' error may occur when attempting to download orders from Shopify using the Webgility application. This article details how to diagnose, troubleshoot, and resolve the error.

Error Details

  • Error Message: system.outofmemory
  • Context: Downloading orders from a connected Shopify store in Webgility
  • Symptoms: Download process fails, or the Webgility app may become unresponsive

Troubleshooting

Perform these steps to attempt a standard resolution:

  1. Reconnect the Shopify Store:
    • Go to Webgility Desktop > Connections > Sales Channel > Manage Sales Channel.
    • Under Action column click on Edit  and then reconnect your sales channel
  2. Restart Webgility Services:
    • Open Services on the server/machine running Webgility.
    • Locate all services prefixed with Webgility (e.g., Webgility Agent, Webgility Sync Service).
    • Stop and restart these services in order.
  3. Verify System Resources:
    • Confirm at least 8 GB of free RAM and sufficient disk space are available.
    • Close unnecessary applications on the server to free memory.

  4. Solution Verification

    • Attempt to download Shopify orders again via Webgility.
    • Confirm the download completes without the out-of-memory error.