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How to Fix Sudden Shutdown Errors When Posting Orders from Webgility Desktop

This article helps Webgility Desktop users resolve sudden shutdown errors that occur while posting orders in QuickBooks Desktop. It provides step-by-step guidance to verify the issue, test the workflow, and ensure orders post successfully from the connected sales channel.

 

Causes of Issues

  • Temporary application conflicts: Webgility Desktop may close unexpectedly due to background service interruptions.

  • System instability: Conflicting third-party software or insufficient system resources can trigger shutdowns.

  • Intermittent sync or posting issue: Momentary disconnections with QuickBooks or your sales channel may result in posting failures.

Step-by-Step Instructions

1. Verify the Error

  • Attempt to post a new order from the New Orders tab.

  • Observe whether the application shuts down or completes the process.

  • Take note of any error messages, timestamps, or patterns in order type or channel.

2. Restart Webgility Desktop

  • Fully close Webgility Desktop and reopen the application.

  • Log in and reattempt the same posting action.

  • This helps determine if the issue was a one-time system conflict.

3. Test Multiple Orders

  • Try posting a few different orders, especially from various sales channels.

  • Confirm whether the error occurs across all orders or is limited to specific ones.

  • If posting succeeds without error, the issue may have been temporary.

4. Review Workflow or Environment Changes

  • Consider if any recent software updates, Windows patches, or QuickBooks modifications were made.

  • If changes were made, ensure all applications are up to date and properly integrated.

5. Monitor for Recurrence

  • After successful posting, continue monitoring the application during future sessions.

  • If the shutdown error does not recur, the issue may have resolved itself.

Notes

  • If the error does not return and orders are posting normally, no further steps are needed.

  • If the shutdown issue reappears, collect relevant screenshots and order details before contacting support.