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How to Fix SQL Connection Problems and Restart Services for Webgility Desktop

This article helps Webgility Desktop users in resolving SQL connection issues by restarting SQL services and offers proactive resources for end users. It serves as a reference guide for troubleshooting similar SQL connectivity problems effectively.

Overview

This article outlines the procedure followed when addressing SQL connection issues by restarting SQL services and providing proactive resources to end users. Refer to this guide when troubleshooting similar issues.

Understanding the Issue

SQL connection errors may prevent you from accessing databases or applications relying on SQL backends. Common symptoms include:

  • Applications displaying 'unable to connect to SQL server' errors
  • Timeouts when running queries
  • Unresponsive database connections

 

Resolution Steps

1. Initial Diagnosis

  • Check error messages and confirm the connection issue.
  • Verify network connectivity between the client and SQL server.

2. Restart SQL Services

To restart SQL services safely:

  1. Access the server where the SQL service is hosted.
  2. Open Services (Windows: services.msc).
  3. Locate SQL Server (InstanceName).
  4. Right-click the service and select Restart.
  5. Wait for the service to fully restart, monitor for any errors or warnings.
  6. Verify that dependent services (e.g., SQL Server Agent) are also running as expected.

3. Confirm Resolution

  • Reattempt the SQL connection.
  • Validate application/database access is restored and the issue is resolved.