How to Fix SQL Compatibility Issues When Restoring Webgility Desktop Backups
This article helps Webgility Desktop users migrating Webgility Desktop to a new server who are encountering failures restoring backups due to SQL Server version incompatibility. It explains common root causes related to mismatched SQL versions between the source backup and target server, and provides systematic troubleshooting steps and recommendations to ensure a successful migration.
Overview
When migrating Webgility Desktop to a new server, restoring backups may fail due to SQL version incompatibility between the source backup and the target SQL Server. This article outlines systematic troubleshooting steps, root causes, and final recommendations to support successful server migrations.
Common Error Symptoms
- Restore operation fails with error referencing SQL version mismatch or unsupported database format
Root Cause Summary
Backups must be restored to a SQL Server instance of equal or greater version and edition compared to where the backup was taken. Version and edition mismatches prevent restoration.
1. Identify Backup SQL Version
- Check the SQL version on the old machine where the backup was created.
2. Ensure Version Compatibility
- If the target is older, the restore will fail due to incompatibility.
- The target SQL instance must be the same version or later (e.g.: backup from SQL 2019 requires restore to SQL 2019 or newer).