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How to Fix Slow Performance Issues in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve slow performance issues on Windows workstations. Common causes include insufficient RAM and outdated software version, pending O/S update. The guide provides steps that have proven to improve application speed and stability.

This article outlines troubleshooting and resolution steps for addressing slow performance issues with Webgility on a Windows workstation. The root causes identified were insufficient RAM and an outdated version of Webgility Desktop. Following the recommended steps resulted in improved performance.

Root Cause Analysis

  • The system running Webgility had insufficient physical memory (RAM).

  • The workstation was operating on an outdated Windows OS.

  • Webgility Desktop version in use was not the latest release, which may have contributed to performance degradation.

    Resolution Steps

    1. Check Available RAM

    • Open Task Manager (Ctrl + Shift + Esc)

    • Go to the Performance tab

    • Review the Physical Memory (RAM) usage

    • Ensure the machine has at least 8 GB of RAM, as this is the recommended minimum for optimal performance.

    2. Verify OS and Webgility Versions

    • Confirm the Windows version is up-to-date via:
      Settings > Windows Update > Check for Updates

    • In Webgility, go to:
      Help > About
      to view the installed version.

    3. Upgrade Webgility

    • Download and install the latest version of Webgility from the official site or as provided by support.

    4. Relaunch and Monitor

    • After upgrading, relaunch Webgility.

    • Monitor application responsiveness and system resource usage to ensure performance has improved.