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How to Fix Shopify Order Download Issues in Webgility Online

This article helps Webgility Online users in addressing an issue where recent Shopify orders may not appear in Webgility Online. This guide provides steps to verify the fix and recover any affected orders to ensure accurate order data moving forward.

Issue Summary

If you’re missing recent Shopify orders in Webgility Online > Sales, this may be related to a previously identified download issue. Our team has resolved the problem in Webgility Online release 8.18.1. This guide will walk you through verifying the fix and retrieving any affected orders.

Root Cause

A defect in earlier versions of Webgility Online prevented successful download of new Shopify orders. This issue was resolved in release 8.18.1.

How to Confirm the Issue is Resolved

1. Reconnect Shopify Store

Navigate to 

  • Connections > Shopify channel > Reauthorize

2. Test Download of New Orders

To download the latest Shopify orders:

  1. Go to Webgility Online > Sales > Orders

  2. Run a standard download using today's settings.

  3. Check if your missing Shopify orders now appear in your order list.

3. Use a Backdate if Orders Are Still Missing

If the orders still do not appear:

  1. Navigate to Orders.

  2. Use the Date Range option.

  3. Select the date range when the missing orders were placed.

  4. Re-run the download process.

  5. Verify that the previously missing orders are now visible.