How to Fix Shopify Order Download Issues in Webgility Desktop
This article helps Webgility Desktop users in addressing the post-resolution steps after Webgility Desktop has addressed issues related to downloading Shopify orders by date range and syncing items. It includes verification steps to ensure that order downloads and item syncing are now functioning correctly.
Overview
This guide outlines the steps to follow after Webgility has resolved issues related to downloading Shopify orders by date range and syncing items. Please follow the instructions below to verify that everything is now functioning as expected.
Issue Background
Some customers experienced the following issues:
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Inability to download Shopify orders by a selected date range.
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Issues with importing items from Shopify into Webgility.
These concerns were escalated to our Engineering team, who have since confirmed that both issues have been fully resolved.
Post-Resolution Steps
1. Verify the Fix
Please test the following on your end:
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Download Shopify orders by selecting a specific date range within Webgility.
Choose the date range from the dropdown next to the 'Get New Orders'.
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Import Shopify items and confirm that product details sync correctly.