How to Fix Shopify Connection and Scheduler Problems in Webgility Desktop
This article helps Webgility Desktop users in addressing issues related to the Shopify scheduler or automation features in Webgility Desktop, particularly when integrated with QuickBooks Desktop. It helps identify misconfigurations, sync delays, and automation failures that may affect order downloads, posting, or inventory updates.
Troubleshooting and Resolution Steps:
1. Confirm User Access
Ensure you are logged in as either an Admin user or an authorized Add-on user with sufficient permissions.
2. Verify Store Connection
Navigate to:
Connections > [Sales Channel] > Manage Sales Channel > Edit Connection
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Confirm that the store credentials are accurate.
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Reauthorize the sales channel using the most recent login credentials.
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Save and test the connection.
3. Review Order Download Settings
Go to the Connections and click on Sales channel, then click on settings section and verify:
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Online Order Status is selected appropriately to pull relevant orders
4. Ensure Software is Up to Date
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Confirm you’re running the latest version of Webgility Desktop.
→ Go to Help > Check for Updates